PRIVACY POLICY
Effective Date: April 27, 2025
At Dance Heels Up, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information.
1. Information We Collect
We collect personal information that you provide directly when you:
Book a class, workshop, course, or private lesson
Purchase memberships, packages, or merchandise
Join our mailing list, milestone rewards program, or promotional offers
Submit a job application or employment expression of interest
Communicate with us via email, SMS, website forms, or social media
Examples of personal information we collect include:
Full name
Email address
Phone number
Emergency contact details
Residential address or postcode
Billing/payment information
Health or injury disclosures (where relevant for participation)
Resume, certifications, and references (for employment purposes)
2. How We Use Your Information
We use your information to:
Process and manage your bookings, purchases, and milestone rewards
Communicate important updates regarding classes, schedules, cancellations, or studio events
Manage employment applications and recruitment processes
Provide information about new classes, events, promotions, and programs
Improve our scheduling, marketing, and overall customer experience
Deliver relevant advertising through secure platforms (e.g., Meta (Facebook/Instagram), Google)
Respond to your inquiries, feedback, or complaints
Comply with legal obligations and ensure participant health and safety
We only collect the information necessary to deliver our services effectively and improve your experience.
3. Storage and Security
We take reasonable steps to protect your personal information, including:
Storing data securely within platforms like Momence, Stripe, PayPal, and Connecteam
Restricting access to authorized staff only
Protecting information through password-protected systems, encryption where applicable, and secure cloud platforms
While we take all reasonable precautions, no method of electronic storage or transmission is 100% secure.
You use our services at your own risk.
4. Sharing of Information
We do not sell, rent, or trade your personal information to third parties.
We may share your information only:
With service providers who assist us in delivering classes, communications, marketing, and staff administration
With advertising platforms (e.g., Meta, Google) for secure, anonymous audience targeting
When required by law (e.g., to comply with a legal obligation)
If necessary to protect the rights, property, or safety of Dance Heels Up, our students, staff, or the public
Third-party platforms are governed by their own privacy policies.
5. Marketing Communications
If you subscribe to our communications, you may receive updates about:
New classes, events, or workshops
Promotions, giveaways, or special offers
Milestone rewards program updates
Studio news and announcements
We may also use non-sensitive information (such as email addresses or postcodes) for targeted advertising through secure platforms like Meta and Google.
You can unsubscribe at any time by following the links in our communications or contacting us at info@dancehu.com.
6. Accessing, Updating, or Deleting Your Information
You may request to:
Access your personal information
Correct or update inaccurate details
Withdraw consent for marketing communications
Request deletion of your personal information (subject to legal or operational obligations)
To make a request, please email info@dancehu.com.
We aim to respond within 2 business days.
7. Use of Photographs and Media
By attending our classes, workshops, or events, you consent to photography and videography as outlined in our Booking Terms & Studio Policies.
Photos and videos may be used for:
Website content
Social media (Facebook, Instagram, TikTok)
Studio advertising, posters, or brochures
Email communications and promotions
If you prefer not to be photographed or filmed, please inform your instructor before the class or email info@dancehu.com in advance.
No financial compensation is provided for participation in media content.
8. Job Applications
If you apply to work with Dance Heels Up, we collect and store:
Full name
Email address and phone number
Residential address or postcode
Resume, qualifications, certifications, and references
We use this information solely to assess your application and communicate with you about employment opportunities.
Application information is kept confidential and is not shared externally unless legally required.
9. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes to our practices or applicable laws.
Updated versions will be posted on our website with the new effective date.
We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact:
Dance Heels Up
Email: info@dancehu.com
11. Third-Party Services and Platforms
Dance Heels Up uses trusted third-party platforms to deliver our services, manage communication, and support studio operations. These include:
Momence – Booking and scheduling
Stripe and PayPal – Payment processing
Meta (Facebook/Instagram) and Google – Advertising and marketing
Connecteam – Internal staff management (for employees only)
Each platform is governed by its own privacy policies and terms of service.
We take reasonable steps to ensure that third-party providers handle your personal information securely and responsibly.
By interacting with our services, you acknowledge that your data may be securely processed and transmitted through these platforms as part of normal business operations.