most asked FAQ

  • WHERE ARE YOUR STUDIOS LOCATED?
    We have three studio locations, please click each location for address, parking and studio-specific FAQ:

  • AM I TOO OLD TO DANCE?
    No. The is no age limit, and you’re never too old to dance. We recommend exploring our styles and levels to find a class best-suited to you.

    DO YOU HAVE A MINIMUM AGE?
    Yes, some classes have minimum age restrictions - based on the nature of the class.

    All classes are adult only (18yrs+) with the exception of Pom & Commercial which is open to 16yrs+

  • WHAT DANCE STYLES DO YOU OFFER?
    We offer a variety of class styles across our location. Please visit the Class Styles page for written descriptions and videos.

  • Do you have a first-time discount or offer?
    Yes. We have two intro offers you can choose from.

  • I’VE NEVER DANCED BEFORE, WHAT LEVEL SHOULD I BOOK?
    We always recommend booking Beginner [BEG/BEG] for your first class.

    I DANCED WHEN I WAS YOUNGER, WHAT LEVEL SHOULD I BOOK?
    We always recommend booking Beginner [BEG/BEG] for your first class back, and level-up if you need more of a challenge.

    I CURRENTLY DANCE SIMILAR STYLES AT ANOTHER STUDIO - WHAT LEVEL SHOULD I BOOK?
    We always recommend booking Beginner [BEG/BEG] for your first class back, and level-up if you need more of a challenge.

    DO YOU HAVE NON-BEGINNER CLASSES?
    Yes, we have two levels that cater to non-beginners. Please check out our Class Levelspage for more information.

  • CAN I START ANYTIME?
    Yes, please refer to our timetable to register for casual classes, workshops or find dates for short-course kick-off.

    HOW DO I BOOK?
    All bookings are made online, we do not accept walk-ins. Instructions on how to book, and our portal can be found on our Booking Page.

FIRST class FAQ

    • Read your booking confirmation email (check your spam) for important class details.

    • Arrive earlier than normal to find parking and access the studio on time.

    • Ask questions - our staff and community want to help you,

    • Remember to breathe and be kind to yourself and remember the main goal is having fun!

  • WHEN DO I ARRIVE?
    If you are on-time you are late. Check-in occurs 5-minutes prior to class, and classes start on-time. Please arrive early.

    WHAT TIME SHOULD I ARRIVE?
    We always recommend arriving up to 10 minutes before the classes start time to find parking.

    CAN I ENTER THE STUDIO?
    Please do not enter the studio, until your instructor invites you into the space.

    DO I NEED TO CHECK-IN?
    Yes. Please ensure you are checked-in for every session with out staff members.

  • HOW LONG ARE CLASSES:

    • Casual classes are blocked for 60 minutes.

    • The active dance session is for 60 minutes.

    • Please arrive 5-10 minutes for check-in and out procedures.

    WHAT SHOULD I EXPECT IN A CLASS?

    • First 5 Minutes (Before Class): Check-In & Intro

    • Warm-Up & Drills: Your instructor will provide a guided warm-up.

    • Choreography: Learn an a level and style-specific routine.

    • Practice & Perform: Keep practicing the steps, and take turns performing.

    • Filming (Optional): Capture your progress, hard work and talent on film

    • Last 5 Minutes: Q&A, Self Cool-Down & Group Picture.

  • DO I NEED TO FILM MYSELF IN CLASS?

    • No, filming is optional.

    • We recommend filming to record your progress.

    • You can use recordings to look back and see how far you have come!

    WHAT IF I SHARE ON SOCIAL MEDIA?

    • If you post please tag @danceheelsup and tag your instructor to credit their choreography.

    • We love to see you dancing, and want to support you!

    • Drink Bottle for Hydration

    • Knee Pads: Wear leggings if you do not own a pair.

  • WHAT DO I WEAR?
    We recommend leggings and any clothing that allows free movement that you feel comfortable in.

    WHAT SHOULD I WEAR MY FIRST CLASS?

    • Gym or workout attire

    • We recommend leggings your first class

    • Students gravitate to all black clothing (very melbourne of us)

    WHAT SHOES SHOULD I WEAR?

    • The right heels are important for your safety and to protect the floors.

    • View our Footwear Policy & Guide

    • No heels that meet guidelines? You’re welcome to wear socks or sneakers.

    • Are my heels okay? Bring them and check-in with your instructor.

    • You may be asked to remove any inappropriate footwear.

  • WHERE DO I BUY HEELS?

    • Heels: We recommend wearing something you own first before investing in dance heels.

    • Heels Discounts: Burju Shoes (10% Discount) Vamp Heels (15% Discount)

    WHERE CAN I BUY KNEE PADS?

    • Knee Pads: Purchase Online & Pick-Up In The Studio

booking faq

    • CAN I BOOK IN PERSON?
      No, all bookings are made online.

    • DO YOU ACCEPT CASH?
      No, we do not accept cash.

    • HOW DO I BOOK?
      Please book your class online via our booking portal. Please see Book Online page for instructions and schedule.

    • DO YOU HAVE A MOBILE APP?
      Yes, once you have created an account you will be sent an email with instructions on how to download and access the appp.

    • DO YOU SEND BOOKING CONFIRMATION EMAILS?
      Yes, please read the email. This will confirm you class date, time, style, location and teacher.

    • I HAVE NOT RECIEIVED A CONFIRMATION EMAIL
      Please check your spam/junk folder. If. you are still unable to locate, please email us.

    • MY CLASS IS FULL, CAN I STILL BOOK?
      We recommend booking in advance to secure your spot. You can not book a full class, but you can join the waitlist.

    • WILL I BE NOTIFIED IF THERE IS A SPOT?
      Yes. The system will send out an SMS or in-app notification when a spot becomes available - first to reply will claim the spot.

    • I CAN NO LONGER MAKE IT TO CLASS, HOW DO I CANCEL?
      Please login to the booking portal or app to cancel your class.

    • CAN I EMAIL OR MESSAGE DHU TO CANCEL?
      No, all cancellations must be made online via the app or portal. Emails or messages are not accepted.

    • WHAT IS YOUR CANCELLATION POLICY?
      We have a strict 8-hour cancellation policy.

    • DO YOU CHARGE LATE CANCEL FEES?
      Yes, late fees will apply for cancellations made less than 6-hours in advance.

    • DO YOU CHARGE NO-SHOW FEES?
      Yes, in the event you do not cancel your class a fee will be incurred.

      We thank you for supporting small business, and helping us keep scheduling fair to our community.

  • DO YOU OFFER REFUNDS?
    No, we do not offer refunds.

    I CANCELLED MORE THAN 8 HOURS IN ADVANCE
    A credit will automatically be issued back to your account.

    I CANCELLED LESS THAN 8 HOURS IN ADVANCE
    No credit will be applied, and the booking is forfieted.